Improvment, courConflict Resolution Course

Online Conflict Resolution Classes, Free Certification will be provided after completing course, fees are affordable in Edmonton, Alberta Canada.

Conflict is a natural part of life, and it is something that we all experience at one time or another. It can arise in any situation where there are differing opinions, interests, or perspectives. However, conflicts can become detrimental to relationships and organizations if not addressed and resolved appropriately. Conflict resolution is the process of finding a peaceful and effective solution to disagreements or disputes. In this article, we will explore the strategies for effective communication and resolution of conflicts.

Listen actively

Active listening is one of the most essential skills for conflict resolution. It involves paying attention to what the other person is saying without interrupting or judging them. By actively listening, you can understand the other person’s point of view and show them that you value their opinion. It also helps in identifying the underlying concerns and interests that are driving the conflict.

Communicate assertively

Assertive communication is essential for resolving conflicts effectively. It involves expressing your thoughts and feelings in a clear and respectful manner. Being assertive means that you can stand up for yourself without being aggressive or disrespectful to the other person. Assertive communication helps to avoid misunderstandings and clarifies the issues at hand.

Focus on the problem, not the person

In conflict resolution, it is important to focus on the problem rather than the person. Blaming, attacking, or criticizing the other person only escalates the conflict and makes it difficult to find a solution. Instead, focus on the issue at hand and work together to find a solution that works for everyone.


Collaboration is another essential strategy for conflict resolution. It involves working together to find a mutually beneficial solution. Collaborative problem-solving requires each person to be open and willing to compromise. It also requires brainstorming and generating multiple options to find the best solution.

Use third-party mediation

Sometimes, conflicts can be too complex or emotionally charged to resolve independently. In such cases, third-party mediation can be an effective solution. A mediator is a neutral third party who helps the parties involved in the conflict to communicate effectively and find a mutually acceptable solution.


Conflict resolution is a vital skill for personal and professional relationships. By listening actively, communicating assertively, focusing on the problem, collaborating, finding common ground, and using third-party mediation, conflicts can be resolved effectively. These strategies help to promote mutual respect and understanding, build stronger relationships, and create a more harmonious environment.

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